What to Do If You’re Not Receiving Emails from Wayne Water

We occasionally encounter difficulty sending email to customers about important sump pump events or conditions.

Review the following points to ensure you receive notifications from Wayne Water Systems.

1. Ensure the email address on your account is correct

Check the email address set up for notifications in the Wayne Water Basement Guardian or Smart Sump by RIDGID app. Note that this may be different from your login email address.

Tap the menu icon at the top left.
Tap your name under the Halo User heading.
Look for your email address under the Notification Type heading.
Verify that the email address is correctly typed and formatted; if not, correct it and tap Update.

The video below steps through this process.

2. Allow Email from Wayne Water

We send email notifications about your pump from the email address accountmanagement@waynewatersystems.com. It may be necessary to ensure that your email service trusts and allows email from this address.

The sections below outline how to do this in some of the most popular email services our customers use. Follow these steps to ensure that Wayne Water Systems email gets delivered to your inbox and is not mistakenly filtered as spam.

How to Allow Email from Wayne Water in Gmail

Open Gmail and click on the Settings gear icon.
Select See all settings.
Navigate to the Filters and Blocked Addresses tab.
Click on Create a new filter.
In the "From" field, enter: accountmanagement@waynewatersystems.com.
Click Create filter.
Check the option Never send it to Spam.
Click Create filter to save your settings.

How to Allow Email from Wayne Water in Yahoo Mail

Log in to Yahoo Mail and click on Settings (gear icon).
Select More Settings.
Navigate to the Filters section and click Add filter.
Name the filter (e.g., "Wayne Water Notifications").
In the From field, enter: @waynewatersystems.com.
Choose Inbox as the destination folder.
Click Save.

How to Allow Email from Wayne Water in Outlook (Web Version)

Log into your Outlook account.
Click on the Settings gear icon and select View all Outlook settings.
Navigate to Mail Junk email.
Under Safe senders and domains, click Add.
Enter waynewatersystems.com and click Save.

How to Allow Email from Wayne Water in Outlook (Desktop Version)

Open Outlook and go to Settings.
Click on Junk.
Select the email account you set up for Halo notifications, then select Safe Senders.
Click the Add (+) button.
Type waynewatersystems.com and press Return/Enter.

Your email service or app, if not listed above, will likely have a similar setting to add waynewatersystems.com as a trusted sender.